Note that these screws can be very difficult to remove and easily stripped. To do this, you would remove the two small screws under the USB port dust cover and pull the cap off. Some users have reported that removing the battery and allowing the remote to completely dissipate any residual charge (in the capacitors) has worked for them.If the unit is then placed into the charging cradle, it will generally re-sync with the Hub within 30 seconds or so, or you can login to your MyHarmony Account, USB-connect and Sync. After several seconds the remote will be restored to factory defaults.
The remote screen will turn off, then turn on again displaying the image of a remote and a circular arrow. To do a Factory Reset you press and hold the Menu button (located above the Channel Up button) and the Off button together for 20 seconds. If there is no change, then doing a Factory Reset is generally the next thing to try.In some cases, increasing the duration and then setting the duration back to the minimum improves the situation. Some users have reported that changing the Touch Screen Duration on the Settings Menu has gotten things working again.On the Elite/950, this is done by pressing and holding the Off button at the top of the remote until the screen turns off and then back on again. So, assuming your touch screen's hardware is actually OK, what can you do to try to get things working again? This kind of symptom is generally not a hardware issue with the touch screen itself. For example, during normal use, some customers have reported that the touch screen does respond, they get a haptic response (buzz), but the command does not fire. This testing procedure is helpful since it eliminates many of the other issues, like communication lag, etc that can occur between the remote and the Hub and which can appear as a touch screen failure. However, if the LCD does not turn on at all, or only turns on consistently when touching some areas, but not others, it is more likely that there is a hardware flaw in the digitizer IC or ribbon cable.
ADD HARMONY HUB TO ELITE 950 REMITE SOFTWARE
If the LCD turns on consistently when testing all areas, then the digitizer (aka touch screen) hardware is probably fine and the issue with the remote is related to firmware, software instruction, etc. If the LCD turned on during any test, allow it to time-out and turn off again and continue to test various sections of the touch screen.If it did not turn on, then try tapping another area of the screen and continue this procedure, tapping various areas, including the Activities/Devices, until all areas have been tested. The expected behavior is for the LCD to turn on.Make sure you use 'soft tissue', like the ball of your finger and not your fingernail. Carefully, so as not to disturb the tilt-sensor, tap the screen in a specific area, like the top-left.Without starting any Activity, place the Elite down on a table and allow the LCD to turn off.If you are up-to-date on the firmware and there are still issues, there are a few things you can try to see if you can get the touch screen to respond, and there is also a test you can perform which is helpful in determining if the issue is more probably hardware-related: Elite Remote screen freezes on the tutorial screen and the touch screen becomes unresponsive.Ecobee is unable to pair/connect with Harmony.Unable to add Philips Hue or can’t find the Philips Hue bridge.Home Control rocker buttons stopped controlling Philips Hue light or Lutron Dimmer and LIFX bulbs brightness.
ADD HARMONY HUB TO ELITE 950 REMITE UPDATE
This update also addresses the following:
Harmony Hub firmware (4.15.307)This firmware update supports WebSocket API for Sonos, it will allow Harmony to control Pandora via Sonos. In March, 2022, Logitech released a new version of the Hub firmware and it addresses at least one of these common touch screen issues with the Elite. In these cases, especially when the problem is intermittent, it can be difficult to determine if the cause is related to a glitch in the firmware or operating system, or if there is an actual hardware problem (or both). Some users have reported that the screen will only respond after multiple presses. In some instances, this is intermittent and only certain parts of the touchscreen become unresponsive, like the Activities and or Devices 'button'. There have been a fair number of reports of the Harmony Elite and Harmony 950 not responding to touch.
0 kommentar(er)
